We are here to help with questions about your order, our products, or our scents.

How to Reach Us

For questions about an order, a product, or our scents, please contact us by email.

Email: sales@winsomewax.com

We aim to respond within 1–2 business days, Monday through Friday.

Order Support

If you are reaching out about an order, please include:

• Your order number

• The email used at checkout

• A brief description of how we can help

This allows us to assist you quickly and accurately.

Handcrafted Nature of Our Products

Our wax melts and candles are hand poured in small batches. Because of this, slight variations in color, texture, or appearance are natural and part of what makes handcrafted goods special.

Issues With an Order

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. Include photos of the item and packaging so we can resolve the issue with care.

Shipping & Returns

For full details on processing times, shipping, and our return policy, please visit our Shipping & Returns page.

Care & Safety

For guidance on how to enjoy your wax melts and candles safely, please visit our Care & Safety page.

A Final Note

We truly appreciate your support of small batch, handcrafted goods. Your patience and kindness mean the world to us, and we are always happy to help when we can.