Shipping Information

Where we ship
We currently ship within the United States.

Processing time
Orders are carefully packed. Please allow 3 to 5 business days for processing before shipment.

Shipping methods
Orders ship via USPS. Tracking information is provided once your order ships.

Shipping costs
Shipping rates are calculated at checkout based on order size and destination.

Weather considerations
Because wax is heat sensitive, shipping delays or warm temperatures may affect appearance during transit. This does not impact scent quality or performance.

Returns & Exchanges

Due to the handcrafted and personal nature of our products, returns are not accepted.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery, and we will make it right.

To help us assist you quickly, please include:

• Your order number

• A brief description of the issue

• Photos of the item and packaging if applicable

Order Issues

If you experience:

• Missing items

• Shipping damage

• Incorrect products

Please reach out promptly so we can resolve the issue with care.

Contact Us

Questions about shipping or your order?
Email us at sales@winsomewax.com and we will be happy to help.