• Our candles and wax melts are made with natural soy wax and carefully selected fragrance oils. We focus on clean burning, inviting scents designed to be enjoyed in everyday spaces.

  • Yes. All Winsome Wax products are hand poured in small batches. Because of this, slight variations in color or texture are normal and part of what makes handcrafted goods special.

  • Because each Winsome Wax product is made in small batches, slight variations in color and shape may occur. Different molds or color pours may be used from time to time, but the fragrance itself will always remain the same.

  • Soy wax is a renewable, plant based wax that burns cleaner and longer than many traditional waxes. It also provides excellent scent throw without being overpowering.

  • Our scents are designed to be balanced and welcoming. They fill a space gently rather than aggressively, making them suitable for daily use.

  • Frosting, minor texture changes, and natural surface variations can occur with soy wax. These do not affect performance or fragrance and are a normal characteristic of soy wax.

  • Orders typically process within 1 to 3 business days before shipping. During busy seasons, processing times may be slightly longer.

  • Due to the handcrafted nature of our products, we do not accept returns. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can make it right.

  • Item descriptPlease email us within 48 hours of delivery with your order number and photos of the damaged item and packaging. We will work with you to resolve the issue promptly.ion

  • Our wax melts and candles are made from soy wax and phthalate-free fragrance oils. They are safe to use around pets but we recommend using all fragrance products with care around pets. Always ensure proper ventilation and discontinue use if your pet shows signs of sensitivity.

  • At Winsome Wax, we are thoughtful about the ingredients used in our fragrances. Our scent oils are formulated without ingredients commonly flagged for concern, including phthalates, parabens, and certain harsh chemicals.

    We use fragrance oils that are designed to be safer for home fragrance use and that meet current industry standards for candles, wax melts, and home scent products. Each fragrance is evaluated for performance, safety, and overall quality before being added to our collection.

    While no fragrance is ever truly chemical free, we believe in transparency, responsible sourcing, and choosing fragrance formulations that allow you to enjoy beautiful scents with peace of mind.

    If you have sensitivities or concerns, we always recommend enjoying fragrance products in moderation and discontinuing use if irritation occurs.

  • Sensitivity to fragrance varies from person to person. While our fragrance oils are thoughtfully selected and formulated without ingredients commonly flagged for concern, we cannot guarantee that our products will be suitable for everyone with allergies or sensitivities.

    If you are fragrance sensitive, we recommend starting with short use times and ensuring good ventilation. Discontinue use if irritation occurs.

    When in doubt, consult your healthcare provider before using fragranced products in your home. description

  • You can reach us at sales@winsomewax.com. We aim to respond within 1 to 2 business days, Monday through Friday.